Cancellation and refund policy

Ticket cancellations

A customer may request cancellation through My Account at least 7 days before the event. Eligible cancellation requests receive a 90% refund of the ticket amount, subject to CSR EVENTS approval.

After approval

Approved refunds are returned to the original payment method through Razorpay. Once refunded, the ticket is cancelled and its QR code is invalid for entry.

After the deadline

Tickets cancelled less than 7 days before the event are not eligible for a refund, except where required by law or where CSR EVENTS cancels the event.